Privacy & Cookie Policy

How Conecktin CIC (“we”, “our”, “us”) collects, uses, and protects your information.

1. Who we are

Conecktin CIC
Company No. XXXXXXXX (replace after registration)
Registered office: help@conecktin.org
Contact: hello@conecktin.org (update if different)

2. What data we collect

• Contact details you submit via forms (name, email, phone).
• Messages you send us (enquiry content, volunteering interests).
• Technical data like IP address and basic analytics (see Cookies).

3. How we use your data (lawful bases)

• Respond to enquiries (Legitimate Interests / Consent).
• Process volunteering and event sign-ups (Contract / Legitimate Interests).
• Send updates/newsletters only if you opt in (Consent).
• Improve the website with anonymous analytics (Legitimate Interests).

4. Sharing

We don’t sell your data. We may share limited data with trusted processors to run our services (e.g., form handling, email, website hosting). They only process data on our instructions and must keep it secure.

5. Retention

We keep enquiry/volunteer data only as long as needed for the purpose collected, and then securely delete it. Newsletter data is kept until you unsubscribe or request deletion.

6. Your rights

• Access, correct, or delete your data
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw consent at any time (for email updates etc.)

To exercise rights, email hello@conecktin.org. We’ll respond within one month.

7. Cookies & analytics

We use essential cookies for basic site functionality. If we enable analytics, we’ll use privacy-friendly settings and only set non-essential cookies with consent. You can change your preferences in your browser at any time.

8. International transfers

Where processors store data outside the UK/EEA, we ensure appropriate safeguards (e.g., standard contractual clauses).

9. Security

We use HTTPS (SSL) and reasonable technical/organisational measures to protect your data.

10. Complaints

If you’re unhappy with how we handle your data, contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

11. Updates to this policy

We may update this page to reflect changes. We’ll post the latest version here with the effective date.

Effective date: 1 November 2025 (update when you go live)